Privacy Policy
Privacy statement
The Cuba Love has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website The Cuba Love. In other words, it describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thecubalove.com (the “Site”).
Gathering of system (personal) information
When you use The Cuba Love services we automatically track your activity on our website. Your personal information is used to identify you in our system, allowing The Cuba Love to contact you about the status of your order or respond to your questions via e-mail or telephone, and to allow you to store your basic information for repeat checkouts.
We also use the information gathered from tracking user activities to improve our service. We also track your Internet Protocol (IP) address, domain name (if applicable), web-browser type, session duration, time zone, and transaction data, and some of the cookies that are installed on your device, which is available to any site to which you connect.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. The Cuba Love uses this information to administer the site and to further improve our service to you.
Technologies we use to collect “device information”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. It is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive.
We use both first party and third party cookies. First party cookies perform functions such as recognizing you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful, so we can provide you with the best user experience possible.
For example, we use cookies to save your password, so you don’t have to enter your password on every page. As cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies (accept, enable or disable them in settings) when you first visit our website.
Cookies from The Cuba Love do not damage your computer. Please notice, if you disable cookies, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
Additionally, most browsers allow you to refuse to accept cookies and to delete them. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Also, we use third-party cookies set by our selected partners (services) for gathering information, such as:
“Google Analytics” to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/
“Facebook Pixel” to analyze the use of our website, and for remarketing purposes. The Facebook pixel is an analytics tool that allows us to measure the effectiveness of our advertising by understanding the actions our visitors or customers take on our website. For more information about Facebook pixel please visit: https://web.facebook.com/privacy/explanation
Customer identifiable information
Our site’s registration form requires users to give us in depth contact information. This information is used to help us serve you better. So, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your first name, last name, shipping address, email address, phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Storing and protecting your information
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware scanning, as well as constantly updated firewall that stops hacking attacks.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Registered users of our website have access to some of their personal information, which can be viewed and edited through their membership accounts. These accounts are protected by a password, and registered users are obligated to keep this information safe. For additional information regarding membership accounts please refer to our Terms and Conditions policy
Internal use of information
Our site provides a mechanism for people to send feedback and request more information. This information is not uniquely stored, but may be aggregated with other data to insure that we properly meet users’ expectations and have the necessary resources planned to accommodate future growth.
A user’s contact information is also used to get in touch with the user when necessary.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Your financial information
We do not collect or store any financial information from you. Meaning, WE DO NOT STORE CREDIT CARD DETAILS AND WE ONLY SHARE CUSTOMER DETAILS WITH THIRD PARTIES IN A SECURE WAY.
Financial information that is required from our customers is used to bill the customer for products at the time of checkout, and for this purpose only, through the secure payment gateways. For this purpose, we use online payment services “PayPal” and “2Checkout”, which have their own Privacy Policies.
You can read more about it here:
PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
2Checkout: https://www.2checkout.com/policies/privacy-policy
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. This may include website hosting partners and other parties who assist us in operating this website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
As we offer third-party products on our website, order information, including your first name, last name, shipping address, email address, and phone number, is shared with our supplier(s) that are selling goods on other websites.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We do not sell, trade or rent your personal information.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
In compliance with the General Data Protection Regulation (GDPR) (EU), if you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via email: info@thecubalove.com
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe/EU/European Economic Area (“EEA”), to countries that may not provide the same level of data protection as EU, including Asia and the United States.
Under the applicable laws, we reserve the right to charge you a reasonable fee for the processing of any data access or correction request.
Additional information about GDPR is available at: https://www.eugdpr.org/
Data retention
In compliance with the General Data Protection Regulation (GDPR) (EU), when you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
If you want us to delete this information, please contact us by email: info@thecubalove.com
Additional information about GDPR is available at: https://www.eugdpr.org/
Minors
The Site is not intended for individuals under the age of 18. If you are under 18 years of age, you may use our website only with involvement of a parent or guardian. For more information regarding age restrictions on our website, please read our Terms and Conditions.
We do not specifically market to children under the age of 13 years old.
Update policy
This site gives users the following options for changing and modifying information previously provided:
Log in to your account with the account login link on our website. Upon entering your registered email and password, you are free to edit or remove your information at any time.
If you have trouble editing or removing your details for any reason, simply contact us with your change request through the Contact Us form on our website.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
You should check this page occasionally to ensure you are happy with any changes to this policy.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@thecubalove.com
or by mail using the details provided bellow:
The Cuba Love
3501 Jack Northrop Ave
Suite #AEL897
Hawthorne, CA 90250
USA